Delivery Options – Frequently Asked Questions

Do King Furniture deliver to my area?
King Furniture deliver to any area in Australia and worldwide. Our standard delivery routes include Brisbane, Gold Coast, Canberra, Melbourne and Sydney Metro areas. Please see our Express & Deluxe delivery options. Please contact your nearest King Furniture showroom for non-metro areas within Australia or export@kingfurniture.com.au for international deliveries.

What if I think I have a difficult access?
For a small fee we can arrange an access check before your order is confirmed to ensure the furniture you have chosen can be delivered without any problems. Difficult deliveries may incur a higher delivery charge.

How long until I receive my delivery?
King Furniture lounges are made to your specifications and for this reason our normal delivery time is 6-8 weeks. You will be advised an approximate date of arrival at the time your order is placed. Should a delay occur, you will be contacted immediately.

What if your delivery schedule does not suit me?
We can arrange an outside furniture carrier to deliver your furniture at a precise day/time. We can obtain a quotation for you on request.

Will I be notified prior to delivery?
You will be contacted a few days before your delivery to confirm delivery details and given an approximate delivery time.

What if I need to delay my delivery date?
This can be organised by contacting a King Furniture showroom.  Due to limited storage space King Furniture can only hold furniture free of charge for two weeks.  After this period storage fees will apply.

Why is full payment required prior to delivery?
Delivery is made by outside contractors who cannot process payments.

Do you accept Personal or Company cheques?
We accept Personal and Company cheques only if received ten working days prior to delivery.

Can I pay in cash?
Cash payments can be made to any showroom or the factory at least 24 hours before the delivery. The delivery team does not process cash.

Can the delivery team move my old sofas?
Unfortunately no, the area needs to be clear prior to delivery.

How can I obtain further information?
Please call 1300Kingfurniture or email info@kingfurniture.com.au