Warranty

15 Year Steel Frame Warranty Plus

Welcome to the King Furniture Warranty Plus program which has been designed to ensure you are provided with the best possible protection for your new furniture.

Unlike ordinary furniture, King Furniture is manufactured without staples. The removable cover system enables for the easier replacement of components allowing King Furniture to outlast and out perform ordinary furniture.

Our aim is to ensure your furniture stays looking great into the future, and, in the unlikely event a problem may arise, it will be dealt with appropriately and with a minimum of inconvenience to you.
 
THE WARRANTY
The following only applies if you are a deemed "consumer" under the Australian Consumer Law and may not apply in your particular case. In telling you the following, we do not vary or extend the remedies otherwise available to you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For further information please contact:
King Furniture Australia Pty Limited ABN 79 002 757 333
Customer Service
1300 13 KING (5464)
Service@kingfurniture.com.au
www. Kingfurniture.com
123 Turrella Street, Turrella NSW 2205

We choose whether to repair or replace, and that is the limit of our liability under this extended warranty. This extended warranty does not cover any damage caused by the use of other than genuine manufacturer’s parts and consumables. Note: for any item that is not actually manufactured by us, however, we will only provide that repair or replacement service to the extent that we can obtain the  manufacture’s approval to do so on their behalf and otherwise we will not offer that repair or replacement warranty for such an item.

Purchases of indoor products manufactured by King Furniture after the first of January 2007 will be covered against component failure for a period of up to 15 years from the date of purchase under the following terms and conditions:

  1. The steel frame used in each piece of King Furniture is warranted against failure due to a manufacturing fault for a period
    of up to 15 years from the date of purchase.
  2. Other components including, King Leathers**, King Fabrics**, foam, feather and fibre fillings, suspension, springs, mechanisms including sofa bed mechanisms, zippers, touch fasteners, and legs are warranted against failure due to a manufacturing defect
    for a period of fifteen years according to the Pro Rata Schedule provided in this brochure.
  3. Accessories manufactured by King Furniture are warranted against failure due to a manufacturing defect for a period of two years.
  4. Fabrics, leathers, suspension components, cushionings and fillings will show signs of wear and tear with use. Normal wear and tear is not covered by this extended warranty. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and not to be considered defects.
  5. Any repair or replacement under this warranty is limited to the defective part only. Freight, house calls, labour and other items are charged to the purchaser at standard King Furniture rates and are not included in this warranty. Covering components replaced under this extended warranty may vary in colour and texture to the original.
  6. King Furniture reserves the right to decide whether a component should be repaired or replaced. King Furniture Customer service must be notified of any defect within 14 days of the defect occurring


This extended warranty will end immediately if the furniture becomes defective as a consequence of misuse, use outdoors, lack of proper care and maintenance, commercial use or handling in transit. To benefit under this extended warranty, the purchaser must forward to King Furniture a properly completed guarantee registration card supplied within 14 days of purchase.

*Pro Rata Schedule

*Year 0-1 Free
*Year 1-2 Free
*Year 2-3 25%
*Year 3-4 31%
*Year 4-5 37%
*Year 5-6 42%
*Year 6-7 48%
*Year 7-8 54%
*Year 8-9 60%
*Year 9-10 66%
*Year 10-11 72%
*Year 11-12 77%
*Year 12-13 83%
*Year 13-14 89%
*Year 14-15 95%

*Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost $25. House calls and transport costs are charged to the purchaser at Standard King Furniture rates. This extended warranty applies to the original purchaser only who may not assign or transfer any benefit conferred by this guarantee.

 

10 Year Steel Frame Outdoor Warranty Plus

Welcome to the King Furniture Outdoor Warranty Plus program which has been designed to ensure you are provided with the best possible protection for your new outdoor furniture.

Unlike ordinary furniture, King Furniture is manufactured without staples. The removable cover system enables for the easier replacement of components allowing King Furniture to outlast and out perform ordinary furniture.

Our aim is to ensure your furniture stays looking great into the future, and, in the unlikely event a problem may arise, it will be dealt with appropriately and with a minimum of inconvenience to you.

THE WARRANTY
The following only applies if you are a deemed "consumer" under the Australian Consumer Law and may not apply in your particular case. In telling you the following, we do not vary or extend the remedies otherwise available to you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For further information please contact:
King Furniture Australia Pty Limited ABN 79 002 757 333
Customer Service
1300 13 KING (5464)
Service@kingfurniture.com.au
www.Kingfurniture.com
123 Turrella Street, Turrella NSW 2205

We choose whether to repair or replace, and that is the limit of our liability under this extended warranty. This extended warranty does not cover any damage caused by the use of other than genuine  manufacturer’s parts and consumables. Note: for any item that is not actually manufactured by us, however, we will only provide that repair or replacement service to the extent that we can obtain the manufacture’s approval to do so on their behalf and otherwise we will not offer that repair or replacement warranty for such an item.

Purchases of outdoor products manufactured by King Furniture after the first of January 2012 will be covered against component failure for a period of up to 10 years from the date of purchase under the following terms and conditions:

  1. The steel frame used in each piece of outdoor King Furniture is warranted against failure due to a manufacturing fault
    for a period of up to 10 years from the date of purchase.
  2. Other components including, King Leathers**, King Fabrics**, KingWeave, foam, feather and fibre fillings, suspension, springs, mechanisms including sofa bed mechanisms, zippers, touch fasteners, legs and outdoor accessories are warranted against failure due to a manufacturing defect for a period of two years.
  3. Fabrics, leathers, suspension components, cushionings and fillings will show signs of wear and tear with use. Normal wear and tear is not covered by this extended warranty. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and not to be considered defects.
  4. Any repair or replacement under this warranty is limited to the defective part only. Freight, house calls, labour and other items are charged to the purchaser at standard King Furniture rates and are not included in this warranty. Covering components replaced under this extended warranty may vary in colour and texture to the original.
  5. King Furniture reserves the right to decide whether a component should be repaired or replaced. King Furniture Customer service must be notified of any defect within 14 days of the defect occurring.


This extended warranty will end immediately if the furniture becomes defective as a consequence of misuse, lack of proper care and maintenance, commercial use or handling in transit.

To benefit under this extended warranty, the purchaser must forward to King Furniture a properly completed guarantee registration card supplied within 14 days of purchase.

This extended warranty applies to the original purchaser only who may not assign or transfer any benefit conferred by this guarantee. 


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